Shipping Policy
Welcome to our online store, your trusted online store for quality products. Located in Australia, we're dedicated to offering you transparent details about our shipping procedures to enhance your shopping experience.
Shipping within Australia
At Gentle Eze, we carefully prepare each order so it arrives beautifully and ready to bring comfort.
FLAT RATE of $12.00 for standard shipping across Australia on all orders under $180.00
FREE standard shipping across Australia on all orders over $180.00.
Orders are typically processed within 1–3 business days.
Estimated delivery times:
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Standard Shipping: 5–21 business days
Shipping times may vary depending on location and seasonal courier demand.
Once your order has been dispatched, you will receive a tracking number via email.
Order Processing
All Gentle Eze kits are carefully assembled and packed to ensure a premium experience for our customers.
Orders placed on weekends or public holidays will be processed the next business day.
Delivery Delays
While we work with trusted courier partners, delivery delays can occasionally occur. Gentle Eze cannot guarantee exact delivery dates once parcels are in transit.
If your order has been delayed, please contact us and we will assist in tracking your parcel.
We know that when you're hurting, and that waiting matters. We do our best to dispatch promptly and keep you updated every step of the way.
Tracking
After placing an order, you'll get a confirmation email with tracking details.
Address Changes:
Need to change the delivery address after dispatch? Contact us ASAP. We’ll do our best, but changes might not always be possible.
Questions? Reach out:
Phone: 0493 865 547
Email: info@gentleeze.com.au
Address: Gentle Eze, PO Box 62, Thuringowa Central Qld 4817